2022 Corporate Administrator

About AIG

AIG Australia Ltd is a general insurance company and part of the global American International Group. Insurance at AIG is all about assessing risk—and making difficult promises and keeping them. Globally, they deliver on their promise by helping their clients plan for the future, recover from loss, and retire with confidence.

Watch the video below to learn more about AIG:

Your role

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.  

Accountabilities/Responsibilities:

Operational:

• Present a professional and positive company image to clients and colleagues as the first point of contact for various groups and individuals such as employees, vendors, suppliers, couriers, contractors, and the general public
• Adhere to company policies, procedures, and guidelines, including Trade Practices, Equal Employment Opportunities (EEO), Occupational Health and Safety (OHS), Fair Trading, Privacy, and Complaints Handling, Code of Conduct, Values, and Behaviours
• Manage and divert calls to the appropriate call queue
• Work Health & Safety Committee Secretary duties including managing agendas, minute taking and follow-up on open agenda items
• Work Health & Safety Representative for the office
• Manage emergency situations calmly
• Travel Management Company password set up for all travellers
• Assist with ad-hoc projects and company initiatives
• Assist with office event planning and execution
• Organize and book all First Aid training including refresher courses with St John’s Ambulance

Customer Service:

• Demonstrate good communication skills by adopting a friendly, professional phone manner
• Ability to build and maintain good relationships with all stakeholders including AIG personnel, clients, brokers, sponsors and general public
• Maintain optimum customer satisfaction through effective management of customer and stakeholder feedback
• Prioritise workload to the benefit of the customer

Financial:

• Ensure that the cost/unit is contained and reduced at every opportunity through productivity
• Identify areas for cost savings within the office environment

Training, development & rotations

They believe in fostering their colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. They have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Salary & benefits

Roles in Corporate Administrator earn an average of A$52,000 to A$80,000. (Source: Glassdoor)

Here are some of the benefits the employees of AIG receive:

1. Health insurance
2. 401k plan
3. Maternity & paternity leave
4. Work from home
5. Read more...

(Source: Glassdoor Employer Verified)

Career progression

They're passionate about helping their people learn and advance in their company. As a global business leader, they offer opportunities to connect with clients around the world, build new skillsets, and have your voice heard. Read more.

Work-life balance

They're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and well-being. They provide a variety of leaves for personal, health, family and military needs. For example, their "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Their global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and well-being.

Culture & vibe

They provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories such as sexual orientation. At AIG, they believe that diversity and inclusion are critical to their future and their mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. 

About you

What they are looking for:

Essential:

• Excellent organizational and time management skills
• Computer proficient with intermediate Word, Excel, and keyboard skills
• Excellent communication skills – written and verbal
• Demonstrated professional integrity at all times
• Understand the importance of being the first point of contact at AIG Australia
• Be self-motivated to work alone if a task is allocated away from the team environment
• Demonstrate an ability to learn quickly and implement into day-to-day activity, adhere to policy and procedures
• Remain calm and demonstrate good conflict management and resolutions skills where appropriate
• Maintain a strong focus on attention to detail to ensure quality is always delivered
• A self-starter who is flexible and adaptive

Desirable:

• Possess a good understanding of the roles and responsibilities of AIG Australia and the role it plays in the community
• Possess an understanding of the insurance industry and the types of varieties in the market

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to AIG.