AMP
2022 Contact Centre Consultant (Sep 2022)
Western Australia, Hybrid & remote work arrangements
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 62,000 - 63,000 / Year
- Competitive base salary + 12% super + bonus + benefits
- 3-8 vacancies
- Apply by 27 Aug 2022
- Start date 11 Sep 2022
The contact centre is responsible for servicing advisers and customers on the Mastertrust Platform. The Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers.
For our WA hub, we’re able offer work from home arrangements; whether you are metropolitan, suburban, rural or remote, we’d welcome your application. AMP will provide you with all the IT equipment you need and tailored training to set you up for success.
A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear pathways for career progression opportunities.
How you will make an impact
- Provide outstanding customer service to AMP customers Develop the skills required for high performance, leading to the delivery of AMP’s strategic objectives
- Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach
- Adhere to relevant KPI’s and service standards
- Analyses the cause of a customer's problem and assesses the appropriate course of action
What you will bring to the role
- Strong communication skills – adapts style where necessary and delivers messages in a concise, confident manner
- Accountability and ownership – makes a personal commitment to resolve customers’ issues and follows through to completion
- Positive and helpful attitude – focuses on achieving a positive outcome for the customer even under challenging circumstances
- Ability to multitask and prioritise workload
Working for AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.
Wellbeing & Benefits
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:
- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- LinkedIn Learning: and other Learning@AMP programs to grow your career.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & Diversity
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.
At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants of Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan on our website.
Let us know when you apply what we can do to help you show up at your best during our selection process.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
In the morning and afternoon, I go through all the reported phishing emails and classify them into an appropriate category (Clean, low-risk, suspicious, phish, etc). I also go through the email quarantine and assess if any emails have been caught in the quarantine that are deemed legitimate and release them. I check service now and digital shadows and analyse the impersonating domain alerts or exposed credentials and remediate these tasks. Then depending on the week, I receive different tasks to complete within the CDAR team or wider CDC community and follow up with associated colleagues after to further my knowledge.
I'm doing fulfilling work and am given consistent feedback on my development.
Rotation program means I have varied experiences across different team from management, to financial accounting across different business areas
About the employer
AMP
3.9
1,000 - 50,000 employees
Banking & Financial Services
AMP provides banking, super, retirement and financial advice services supporting over one million customers and employing approximately 3,000 people
Pros and cons of working at AMP
Pros
The people and culture of the workplace is awesome. Everyone I have interacted with has been wonderful and ready to lend a hand if I ever need it.
The degree of flexibility & development opportunities available.
Rotational structure gives grads exposure to different teams. Having a small grad cohort brings us closer together. Big focus on development.
One of the best things about working at AMP is the friendly, amazing community and workplace culture. Working at AMP has given me the opportunity develop my personal and professional skills significantly especially with the mentorship the teams at AMP provides. Since the beginning, I felt supported every step of the way. My team and peers provide amazing support and training across various business units, and working at such a collaborative environment allows me to explore different aspects and gain a greater understanding of AMP's operations.
Cons
There is always a lot going and the level of communication around this fluctuates. This can make it hard to get a clear picture of what is happening in the business as sometimes you have very little information or lots of noise to sort through.
I don't dislike anything about the company. I do think the grad program could be potentially shortened to 18 months, rather than 2 years.
Employee incentives could be better - although the view is pretty nice.
Some personnel changes/ layoffs due to company change.