First Nations IT Service Desk Traineeship (Start ASAP)

The First Nations IT Service Desk Traineeship will be an integral part of our IT Service Desk team. This 12-month traineeship is designed to provide hands on experience in assisting users with IT issues, updating Service Desk documentation, and maintaining knowledge-based articles. 

Initially, the trainee will assist the Service Desk team, and after extensive training in general business, life, and Service Desk skills, they will progress to do the role of a Service Desk Analyst.

Training and Development 

The trainee will receive comprehensive training and mentorship to develop their technical and business skills.

• Participate in training sessions and workshops to develop technical, business, and life skills.
• Complete a Certificate III in Information Technology to gain formal education and certification.
• Work closely with a mentor to receive guidance and support throughout the traineeship.
• Take advantage of learning opportunities to gain a deeper understanding of IT Service Desk operations.
  • The trainee must identify as Aboriginal or Torres Strait Islander and proof of Aboriginality will be required. *

About you

• An desire to learn and develop new skills to help kickstart your future. 
• Ability to work in a team environment.
• Positive attitude and a proactive approach to problem-solving.
• An interest in learning about IT and a willingness to develop new skills.
• An interest in learning about computers and a desire to learn more about IT systems and software.

* This is an identified position. It is a genuine occupational requirement that an Identified position be filled by a First Nations person as permitted by and arguable under Section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).