Rehabilitation and Support Services Officer null

The Organisation

The Australian Security Intelligence Organisation (ASIO) protects Australia and Australians from threats to their security. In a complex, challenging and changing security environment, our success is built on the imagination and intelligence of our team. ASIO’s people are ordinary Australians but they do extraordinary things – they are our most important asset. To be successful in our mission, we need talented people who are highly capable, dedicated, adaptable and resilient.
We seek to reflect the diversity of the community we protect. ASIO is committed to fostering a diverse and inclusive environment, where all staff are valued and respected. We welcome applications from all eligible candidates, irrespective of gender, sexual orientation, ethnicity, religious affiliation, age or disability. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. We are secretive about what we do, not what we value.

The opportunity

The Rehabilitation and Support Services team are essential in reducing the impact of injury and illness in the workplace. In these roles you will coordinate various stakeholders, services and activities involved in rehabilitation. You will establish innovative and creative short and long-term solutions to reduce support rehabilitation and return to work processes, developing individualised and durable return to work agreements for employees. You will also identify barriers to the return to work process and facilitate workplace specific solutions to support and promote suitable work accommodations for ill/injured employees.   
Merit pools may be created to fill future vacancies which have the same or similar requirements to this position. This merit pool will be valid for up to 18 months.

Role responsibilities 

• As an AE5 Rehabilitation Support Services Officer in ASIO, you will:
• Provide high-quality, efficient and accurate administrative support and services to stakeholders on a range of HR and WHS related functions.
• Communicate effectively, developing and maintaining productive working relationships both internally and externally.
• Undertake objective, systematic analysis and draw accurate conclusions.  Proactively identify problems and works to resolve them.
• Support the Rehabilitation Support Services team and the wider WHS area with various tasks as required.
• Build and sustain positive relationships with team members, stakeholders and clients. Manage and clarify expectations, deadlines and changing requirements whilst keeping clients informed of progress.

As an AE6 Rehabilitation and Support Services Officer in ASIO, you will:

• Liaise, engage and collaborate with managers and staff at all levels to assess, support and finalise matters relating to compensable and non-compensable injury or illness.
• Contribute to the development and implementation of tailored initiatives, tools and resources to prevent injury and support wellness and recovery in the workplace.
• Deliver sensitive and complex written material and presentations, including contributing to the development of reports, briefs and policies. 
• Coordinate the return to work process of injured workers according to current workplace rehabilitation best practices guidelines. 
• Communicate with injured workers, management, treating medical practitioners and other key persons involved in the workplace rehabilitation process. 

What you will bring

We invite applications from people with the following attributes:

• A genuine interest in supporting colleagues to access a range of services and programs aimed at improving health and wellbeing outcomes.  
• Knowledge of wellbeing and rehabilitation Case Management processes, principles and legislation.
• Strong written and verbal communications skills with experience in undertaking sensitive conversations.
• The ability to build and maintain positive professional relationships and liaise with a range of stakeholders including team members, other teams, colleagues and clients.
• The ability to be responsive to changes in client and stakeholder needs and provide courteous, prompt and professional service to clients. 
• The ability to research and gather data to design evidence informed interventions.
• Attention to detail and strong organisation and time management skills.
• Respect for confidentiality, privacy and sensitively when dealing with personal information.

What we offer you 

ASIO provides a number of benefits to its staff including:

• A competitive salary, including a 7.5 per cent allowance for maintaining a TOP SECRET-Privileged Access security clearance.
• Employer superannuation contributions of 15.4 per cent.
• A variety of leave options, in addition to the standard 4 weeks annual leave to ensure your work-life balance.
• Flexible working arrangements to assist you to maintain your work-life balance. (Please note: due to our unique working environment, work from home options are generally not available).
• Study assistance, including financial support and study leave for tertiary education.
• Access to 7 staff-led diversity and inclusion networks.
• Access to an Employee Assistance Program (EAP).

Eligibility 

To be eligible for the role, you must be: 

• An Australian citizen.
• Assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance.

ASIO is committed to fostering a diverse and inclusive environment, where all staff are valued and respected. We welcome and value applications from all eligible candidates, irrespective of gender, sexual orientation, ethnicity, religious affiliation, age or disability. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Reasonable adjustments

Please advise us if you require any additional assistance in order to fully participate in the recruitment process or the workplace.

Location

These positions are located in Canberra and applicants must be willing to relocate. Relocation assistance is provided to successful candidates where ASIO requires you to relocate.

How to apply

Click on ‘Apply online’ to commence your application. Your application must be complete and include the following:

• A written pitch of up to 500 words using examples to demonstrate how your skills and experience meet the requirements.
• A current CV, no more than 2 pages in length, outlining your employment history, the dates and a brief description of your role, as well as any academic qualifications or relevant training you may have undertaken.
• Details of 2 referees, which must include a current or previous manager.

All employment decisions and selection processes at ASIO are based on merit principles and candidates must be prepared to undergo various selection stages. 
ASIO holds all employment applications in the strictest of confidence. It is essential that you do the same. Please do not discuss your application with others as doing so may adversely affect your potential employment.

Closing date and time

Monday 28 October 2024 at 5:00pm AEST.
No extensions will be granted and late applications will not be accepted. 

The Recruitment Selection Process – what to expect

We thank all applicants for their interest in applying for the Rehabilitation and Support Services Officer roles. Please be advised that our selection process is rigorous and extensive. 

All employment decisions and selection processes at ASIO are based on merit principles and candidates must be prepared to undergo various selection stages. The stages themselves may include; application submission, eligibility checks, online testing, skills-based assessment and panel discussion.

ASIO is committed to fostering a diverse and inclusive environment for candidates to participate within all stages of the selection process. These opportunities may include reasonable adjustment to assessment methodologies to enable full participation. Please let us know if you require any additional assistance or reasonable adjustments during any stage of the recruitment process in order to fully participate in the recruitment process or the workplace. 

ASIO holds all employment applications in the strictest of confidence. It is essential that you do the same. Please do not discuss your application with others as doing so may adversely affect your potential employment.

We ask all applicants for their patience throughout the process. Once complete, we will notify unsuccessful candidates but will not provide feedback on any aspect of the selection process.

Employment conditions

Employment is under the Australian Security Intelligence Organisation Act 1979. Conditions of service are similar to those applying in the Australian Public Service. We recognise entitlements accrued under the Public Service Act 1999 and provide for continuation of superannuation under the Commonwealth schemes. Salary packaging arrangements are also available.

Enquiries

If you require further information after reading the selection documentation, please contact ASIO Recruitment at careers@asio.gov.au or phone 02 6257 4916.

More information

For more information about ASIO, please visit: www.asio.gov.au.