Customer Service Advisors (Oct 2022)

About CitiPower and Powercor

CitiPower and Powercor is an Australian electricity distribution company that operates throughout western Victoria, and the western suburbs of Melbourne. The company owns and maintains power lines, substations, and street lights and also manages the largest electricity distribution network in Victoria. Powercor is 51% owned by  Cheung Kong Holdings and 49% by Spark Infrastructure which also owns Citipower, which maintains the city of Melbourne's CBD network, and SA Power Networks, which maintains the South Australian network.

Your role

CitiPower and Powercor is excited to be offering several opportunities for outstanding Customer Service Advisors. You will represent the distribution networks supported by their Contact Centre team based in Bendigo and Melbourne CBD on a casual basis. As one of their highly valued Customer Service Advisors, you will be responsible for assisting customers with a variety of faults and general inquiries in a varied and fast-paced work environment. This role will support their Contact Centre throughout the peaks and high-volume periods due to weather, incident, or seasonal impact. 

What’s in it for you?

• No Sales, Inbound contact centre
• Great pay, plus additional overtime rates available 
• Shifts rostered 2-3 weeks in advance 
• Working with fun, highly engaged, and passionate team members 
• Flexible working options available, including unlimited shift swaps and an unavailability register
• A supportive team environment 
• Programs and activities that support your health and wellbeing
• Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria
• Opportunities to progress your career with them

Training, development & rotations

CitiPower and Powercor's training program includes opportunities tailored to their business and operations. It also includes structured courses for apprentices and trainees, graduate programs in engineering and information technology, leadership development, and developing new skills. All of their team members are encouraged to work with their direct manager to identify areas of interest. In addition to their published program, they also support external learning, graduate or postgraduate studies, and specialist skills programs. Read more.

To learn more about CitiPower and Powercor's extensive program of education and development opportunities, watch this video.

Salary & benefits

Roles in Customer Service Advisors earn an average of A$46,000 to A$84,000. (Source: Glassdoor)

CitiPower and Powercor offer a wide range of other financial benefits available:

• Health and wellbeing subsidy: Covers the cost of a wide range of health, fitness, and mental health activities and subscriptions, up to $600 per year.
• Corporate health insurance plan: A 7% discount on BUPA health insurance cover
• Education assistance program: Support to pursuing further education programs
• Personal accident and sickness insurance: Income protection to support you financially if you’re unable to work.

Career progression

CitiPower and Powercor's people are their most important asset and all members of their team are fully supported to build their careers. This is done through a range of opportunities to learn and grow in a safe, inclusive, flexible, and collaborative environment. Wherever you work, they’ll support you to be the best you can be.

Work life balance

The health, safety, and well-being of CitiPower and Powercor's people and the communities they operate in are at the core of their values – and remain their number one priority. Whether you’re working in their office, remotely, or from home, they’ll support you to be the best you can be. Works Program Delivery Manager, Dale Anderson knows all about this – he leads the team that schedules field operations, and he relocated from Melbourne to Lorne during the COVID pandemic.

To learn more about workplace flexibility at CitiPower and Powercor, watch this video:

Culture & vibe

With an embedded Inclusion & Diversity Strategy and initiatives like their Women in Power networking group and Sparkle, their LGBTIQ+ allies pride network, CitiPower, and Powercor are committed to equal opportunities for all employees. They are also proud to be recognized as a Work180 Endorsed Employer for all women. They encourage applications from all communities; people of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with a disability. 

About you

To secure one of these highly sought-after positions, you will possess:

• Demonstrated ability to apply customer service skills in a fast-paced environment
• Intermediate computer literacy and typing skills
• Highly effective communication and problem-solving skills with the ability to think outside the square
• Empathy for customer needs and an ability to work under pressure

Applicants must:

• Be available for an early November start and have previous experience within a customer-facing role
• Hold Australian Residency
• Be happy to work a variety of shifts scheduled across a 24x7 roster 
• Be flexible to work on short notice during peak workloads in particular to support emergency incidents (eg: bushfires, storms, etc)
• Participate in their shared availability roster. This involves nominating for a 12 or 24hr period where you’re paid to be “on call”. If called, you may need to attend work with minimal notice. This roster is shared amongst all Customer Service Advisors, average commitment is 1 day per month. 

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with CitiPower and Powercor.

Please submit an up-to-date CV and covering letter outlining why you would like to work for CitiPower/Powercor.