Department of Transport and Planning
2022 Casual Customer Service Officer (Start ASAP)
Melbourne
Opportunity expired
Opportunity details
- Part-Time Student Job
- AUD 55,439 - 71,194 / Year
- pa rate + Super & 25% Casual Loading
- 2 vacancies
- Apply by 13 Oct 2022
- Start date ASAP
The Victorian Fisheries Authority (VFA) is a statutory authority established to facilitate the effective management of Victoria’s fisheries resources in a coordinated and strategic way that ensures their ongoing sustainability. The VFA functions to ensure that the Government, the recreational and commercial fishing sectors, and the Victorian community can share in and obtain the benefits from sustainable fisheries management.
Opportunities:
- Two positions available
- Hourly rate based on salary range: $55,439 – $71,194 (plus 25% casual loading & Super)
- Employment type: Casual
About the opportunity
Based at our newly renovated VFA Head Officer front desk, the Customer Service Officer coordinates and delivers accurate, timely, consistent, and appropriate service to visitors and online queries.
Work with key staff across the Victorian Fisheries Authority, providing administrative support to the VFA Communications & Event teams.
Ideally suited to someone studying or recently graduated, this role gives you entry-level experience in Communications & Events.
About you
You're a highly motivated, creative team player with excellent communication skills.
We value you for your social media skills and your confidence in working with the public, online, on the phone, and face to face.
As the successful applicant you also have skills and/or aptitude for:
Problem-solving Digital & technical literacy Planning & organising Your confident customer service skills might've come from any kind of work or life experience, paid or volunteer.
Think retail, food service, helpdesk, call-centres, events, or any work that requires great customer service.
Study in, or towards a communications, events, or fisheries or agriculture-related qualification would be well regarded, but is not essential.
We want you to thrive and enjoy being in this role. We will support your professional development with opportunities to do work that is meaningful, interesting and varied.
The hours
- Hours will vary between 12–20 hours per week.
- Shifts are from 10 am-2 pm, with flexibility available.
- Occasional weekend shifts may be available to assist at public events.
- Casual loading & penalty rates are applied in accordance with the VPS Enterprise Agreement 2020.
- Essential information is available in the Position Description upon request
How to apply
Include your resume and a brief cover letter
Applications close at 11.59 pm on Tuesday, 27 September 2022
For a confidential discussion regarding this opportunity, please contact Monique Leane, Director, Fisheries Management on 0408 932 815
It is an inherent requirement of this position that the employee is ready, willing and able to perform work outside their ordinary place of residence as and when required.
Please note that this position requires the successful employee to provide evidence of up-to-date vaccination against COVID-19 (currently two doses) or valid exemption status. Failure to comply with this condition of employment will impact your eligibility for employment in this position with VFA.
This role requires high levels of integrity and confidentiality. Applicants will be required to complete a security clearance process, including a national police and fisheries agency records check, a driver history check and a declaration of private interests. Applicants will be assessed in accordance with Victoria Police's prior offence history guidelines.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
In R1 (ESC, Enforcement), I felt like I was given the correct level of day-to-day responsibility for a grad, while also being provided with periodic optional opportunities to do higher VPS grade tasks. I really liked this, as it allowed me to learn how the commission worked at a manageable pace, but also pushed me outside my comfort zone every so often. This helped me build my confidence when I successful achieved more advanced goals. In this role I did a lot of evidence gathering and analysis, assisted with writing and reviewing briefs, and got an opportunity to present a brief to commissioners. In R2 (VSBA, Priorities and Quality Assurance), the types of tasks I completed included responding to minister's office requests and correspondence, coordinating cabinet submission comments, and keeping the meeting brief tracker up to date. This role is great for a grad as you get to do the same type of work as the rest of your teammates (although aren't usually managing as many tasks at a time), which means you interact with your colleagues very regularly and on a more even playing field (compared to the other roles I've been in). I felt less like a 'grad' and more like a regular team member which was a nice change. So far in R3 (DEECA, Office of the ED for P&C) I've been working on a project to update all the 'Quick Reference Guides' available to DEECA staff to assist them to complete HR self-service functions like submitting timesheets or submitting leave requests. This project will also involve compiling all this information into an intranet page, which will make the guides easily accessible to DEECA staff. I've also been assisting with updating Learning and Development documents and resources, and the coordination the November DEECA staff Orientation. Further, I've had the chance to sit on weekly meetings regarding the procurement of a new system.
I always try to learn and gain new ideas and knowledge in my role.
Currently I am working on the Zero Emission Buses due to roll out in 2025. The whole bus fleet would transition to electric
About the employer
Department of Transport and Planning
4.2
1,000 - 50,000 employees
Government & Public Service
VicRoads and Public Transport Victoria recently came together with the Department of Transport to create an integrated transport department.
Pros and cons of working at Department of Transport and Planning
Pros
Getting to go on site visits and help deliver infrastructure which will positively benefit the community.
Employment pathways team is the best with supporting their grads/interns/trainees!
I like that my work gives back to the community and I like that I feel my work has a positive impact.
Flexible work schedule, multiple different rotations in different roles, site tours with other graduates.
There's great support in the grad program to pursue training opportunities aligned with interests and career aspirations
Cons
The team is very small so we can get a little bit overwhelmed at times.
Red tape
The frequent changes to structure. Machinery of Governments and Restructures.
Working for such a large organisation, it is difficult to navigate especially when you are in a new team.
Some days can be very unpredictable as last minute requests come through. It can be too quiet one day and overly busy the next.