EY Australia
2022 Telephone Interviewer (Rolling Intake)
Melbourne, Melbourne
Opportunity expired
Opportunity details
- Part-Time Student Job
- AUD 55,399 - 61,955 / Year
- 1-50 vacancies
- Apply by 30 Sep 2022
- Start date Ongoing
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
We have an exciting opportunity for casual outbound Market Research telephone interviewers! This role requires a high level of customer relations, data entry and written and verbal communications skills. Applicants with attention to detail, ability to keep up-to-date with changes and developments and maintaining a professional attitude in a fast paced environment will be highly considered for the role.
EY Sweeney is a fully integrated part of the EY Consulting business, offering research and strategy planning services to a wide range of businesses across Australia. We are a major player in the market research industry, with a client-centric, outcome-driven approach. Our Consulting division provides recommendations to our clients based on market research data, and the quality of this work has won some of Australia’s largest projects in the market research industry.
Available shifts are:
- Weekdays | 3:00 pm - 8:30 pm
- Weekends | 9:30 am - 5:00 pm
If successful during the interviewing stage, applicants will be contacted for a paid training and briefing session to be held at our South Melbourne Office. Induction and Training attendance is mandatory to be considered for the role.
Your key responsibilities:
- Handle outbound calls by conducting telephone interviews with respondents.
- Enter the answers from the respondents into the surveys accurately.
Skills and attributes for success
To qualify for the role, you must have:
- Minimum availability of 3 shifts per week
- Eligibility to work in Australia (International students/WHV holders welcome)
- Exceptional Written and Verbal communication skills
- A polite & professional telephone manner, excellent communication skills with respondents, stakeholders, and the greater EY Sweeney team
- Demonstrated fluency in spoken and written English - excellent grammar, punctuation and spelling is required
- Ability to understand and follow correct procedures with minimal errors
- Ability to learn on the job as well as embrace ongoing training and developmen
- A strong interest in the data collection process and adherence to data integrit
- Proven understanding of the standards relating to quality data in market research (accuracy, consistency and integrity)
- Experience in market research will be highly regarded but not essential
What we offer:
- Hourly rate: $28.41 to $31.77 + 10.5% Superannuation
- Paid full training under ISO 20252
- Flexible working arrangements
- The opportunity to work with one of the largest professional firms in the world, which holds an excellent global reputation for company culture through ‘building a better working world’
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. If you have relevant experience as outlined above and you are interested in learning more about how we support our people to build exceptional careers, then we encourage you to express your interest by applying below.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Certificate or higher
Reviews
I am an audit graduate and am slowly learning how to perform an audit from start to finish. This has involved me working on increasingly complicated accounts and assisting my seniors and managers in this process. Day-to-day I am typically responsible for sampling, discussing problems with client, and helping clean-up/present workbooks for seniors/managers to review.
My day-to-day responsibilities include updating seniors on my work, completing my assigned tasks, communicating with the client and building relationships
As a graduate consultant in the risk team, my day-to-day responsibilities vary based on the engagement/project I am working on. Risk projects tend to have three key phases: Planning, Fieldwork, and Reporting. The planning stage often involves tasks such as requesting information from clients, confirming the issue you are solving for them, and completing administrative work. Fieldwork is where I will deal with client communication, analyzing documents, figuring out risks/findings, and attempting to figure out where the client is going right or wrong. Once this is all completed, I will assist the team with writing the final report and sending it to the client for review. EY also provides a lot of learning opportunities when you aren't as busy with work. This involves internal modules, courses, and qualifications you can obtain.
About the employer
EY Australia
3.9
> 100,000 employees
Accounting & Advisory
As a global leader in Assurance, Consulting, Tax, Strategy & Transactions, we're using our expertise to build a better working world.
Pros and cons of working at EY Australia
Pros
The flexibility with my work schedule. I can work from home, or leave for appointments during the day if I need and make up the time some other days etc.
The people, learning and opportunities.
The opportunities available and having different aspects that are important to the company e.g. soccer tournament, ripples etc. Learning experience has been amazing and have had lots of hands-on help from upper management.
The work culture within EY's consulting practice has been incredibly welcoming in the early stages of my career. Off the bat, I've been given the opportunity to have a buddy (similar rank level) and counsellor (manager +) who have guided me in getting adapted to the team and ensuring I am exposed to different types of work.
Due to the size and complexity of the work we do at EY, an employee is able to expose themselves to a range of interesting working opportunities, as long as they are willing to extend themselves.
Cons
Salary is not the best.
The model of being coached by those that are only 1 or 2 years your senior... they might be a good worker, but that doesn't always make them a good teacher.
The salary at early stages.
End of Financial Year workload - unavoidable though and not the end of the world.
There are times where you may feel overwhelmed with what your key tasks/expectations are. This is something that gets better over time and is likely not specifically an EY issue - more something that is dealt with in other professional services companies as well.