Updating Results

Genpact

4.4
  • > 100,000 employees

Customer Services – Help Line (Mar 2023)

Opportunity expired

Opportunity details

  • Opportunity typeInternship, Clerkship or Placement
  • SalaryAUD 62400 / Year
  • Additional benefits$30 per hour
  • Number of vacancies5-6 vacancies
  • Application open dateApply by 26 Mar 2023
  • Start dateStart date 26 Mar 2023

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 

 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

Inviting applications for the role of Customer Services – Help Line 

We are looking for candidates who are immediately available for a short term assignment within Customer Services (4 – 6 Weeks) 

Responsibilities

In this role, you will be responsible for:

  • Managing workflow from a central queue in a timely manner
  • Responding to queries efficiently 
  • Talking to customers on the phone

Qualifications we seek in you!

Minimum Qualifications

  • Excellent communication skills
  • Ability to work under presssure
  • A skilled team player

What we will provide

  • On-site Training
  • Work from Home
  • Short term assignment 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit our page . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Work rights

The opportunity is available to applicants in any of the following categories.

Work light flag
Australia
Australian CitizenAustralian Permanent ResidentInternational Student/Graduate VisaAustralian Work Visa (All Other)

Qualifications & other requirements

You should have or be completing the following to apply for this opportunity.

Degree or Certificate
Qualification level
Qualification level
Associate Degree or higher
Study field
Study field (any)

Hiring criteria

  • Experience requirementNo experience required
  • Working rights
    Australian Citizen
  • Study fields
    Business & Management
  • Degree typesAssociate Degree or higher
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Reviews

user
Graduate
Sydney
4 years ago

Realistic

user
Midlevel
Sydney
4 years ago

Progression of client work for an ongoing work, covering deep knowledge of specific financial products and their macro environment, as well as training and development

user
Experienced
Sydney
4 years ago

Project Management, Team Management, solving problems, client relationship meetings, presentation preparation, coaching junior colleagues

Show all reviews

About the employer

 logo-genpact-480x480-2021

Genpact

Rating

4.4

Number of employees

> 100,000 employees

Industries

Technology

About Genpact

Pros and cons of working at Genpact

Pros

  • Interesting project work for clients, global team & inputs, current technology capabilities.

  • The talent of team members, and the members of the organisation at large. This also translates into learning & development opportunities that are more valuable than a stand-alone online course.

  • Good team culture and good relationship within the team.

  • The involvement of all seniors in helping us graduates understand everything regarding the projects.

  • Very dynamic work environment with a huge range of very talented and smart employees means I can gain insights and knowledge in every aspect of my work.

  • Extremely friendly and diverse workplace.

  • Understanding, and always willing to help.

Cons

    • They need to work on the onboarding process for a new hire.

    • Not enough opportunities to network with employees outside of my team

    • At Busy times long hours are required but that expected in most consulting firms