Customer Solution Center Graduate null

Your role

Responsibilities

• Resolve technical issues (hardware/software) for internal/external contacts.
• Address service, product, and technical queries.
• Manage customer problems via phone and e-support.
• Document case summaries and resolutions in the Knowledge Management System.
• Assist customers proactively to minimize issues.
• Serve as the first contact for customer calls and emails.
• Respond to HPE monitoring system events and prioritize incidents.
• Perform IT infrastructure diagnostics and troubleshooting.
• Escalate sensitive situations as needed.
• Maintain incident records in the HPE Incident tracking system.
• Ensure high customer satisfaction and effective communication.
• Adhere to ITIL best practices.
• Work effectively with minimal supervision in a fast-paced

About you

Qualifications

• A Bachelor's degree or Diploma, completed in 2023 or 2024.
• Broad IT industry knowledge and passion.
• Excellent verbal and written communication skills.
• Strong technical troubleshooting and problem-solving abilities.
• Knowledge of computing, storage, and peripheral devices.
• Proficiency with case management databases and tools.
• Superior customer service skills and remote support experience.

Compensation & benefits

HPE offers a comprehensive benefits package supporting physical, financial, and emotional well-being.

Training, development & rotations

HPE invests in career growth with programs to help you achieve your career goals, whether becoming an expert or exploring new fields.

Career progression

Opportunities for advancement within HPE, fostering innovation and growth in a diverse, inclusive environment.

How to Apply

Submit your application by following the instructions provided in the job posting.

Report this job