Hewlett Packard Enterprise (HPE)
Customer Solution Center Graduate – Charlestown (Jan 2025)
New South Wales
Opportunity expired
Opportunity details
- Graduate Job or Program
- Start date 31 Jan 2025 - 31 Mar 2025
Your role
Key responsibilities as follows:
- Resolve technical issues (hardware/software) for internal/external clients.
- Address service, product, and technical inquiries.
- Manage customer problems via phone and e-support.
- Document case summaries and resolutions in the Knowledge Management System.
- Assist customers proactively to minimize issues.
- Serve as the first contact for customer calls and emails.
- Respond to and categorize incidents from HPE monitoring systems.
- Perform diagnostics on IT infrastructure.
- Conduct troubleshooting and escalate technical issues as needed.
- Record incident details in the HPE Incident tracking system.
- Maintain high customer satisfaction and manage communications.
- Adhere to ITIL best practices.
- Work effectively with minimal supervision in a fast-paced environment.
About you
The ideal candidate will have:
- A Bachelor's or Diploma degree, completed in 2023 or 2024.
- Broad knowledge and passion for the IT industry.
- Excellent verbal and written communication skills.
- Strong technical troubleshooting and problem-solving abilities.
- Knowledge of computing, storage, and peripheral devices.
- Proficiency with case management databases and tools.
- Superior customer service skills and remote support experience.
Benefits
HPE offers a comprehensive benefits package supporting physical, financial, and emotional well-being.
Training & development
HPE invests in career growth with programs to help you become an expert or explore new fields.
Career progression
Opportunities for advancement within HPE, with potential growth in various IT and customer service roles.
How to apply
Submit your application by providing your resume and cover letter, detailing your qualifications and interest in the role.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
PBM stuff, grad project, helping out with comms
It fluctuates - some weeks I really enjoy it when I have been given lots of tasks to do or new experiences to uncover, and some weeks I have nothing to do and I feel like I am adding no value to the team
Assisting customers with technical enquiries Building technical configurations Upskilling and self learning
About the employer
Hewlett Packard Enterprise (HPE)
4.2
1,000 - 50,000 employees
Technology
HPE is the global edge-to-cloud company built to transform your business.
Pros and cons of working at Hewlett Packard Enterprise (HPE)
Pros
Flexible Working hours Great community and people Trust by managers. Self learning badges and accreditations.
People Culture Work-Life Balance Learning and Training Resources.
The people. The team has been extremely welcoming and giving with their time to help me in the early stages of my career.
Cons
Lean team
The freedom that you get can be a downside if you are not willing to forge your own path. Be honest with yourself. If you are not the type of person to put yourself out of your comfort zone, you may find yourself bored in HPE, however if you can push the boundaries and are outgoing enough to take on responsibilities that are required, your career will thrive.
Some internal processes create delays.