Macpherson Kelley
2022 Graduate IT Support Analyst (Rolling Intake)
Melbourne
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60,000 - 65,000 / Year
- 1 vacancy
- Apply by 31 Oct 2022
- Start date Ongoing
OPPORTUNITY
The IT Junior Support Analyst's primary role is to monitor and manage all incoming support and help desk requests for the Information Technology Department. This includes providing a high level of support for troubleshooting and solving IT software and hardware issues and escalating/reassigning support calls to other IT staff as necessary. This will also include monitoring help desk calls after hours as required and assisting users remotely. Developing an excellent understanding of our Help Desk Software as the primary management tool including continually reviewing and updating the knowledge base component of this system. Also being responsible for setting up all new staff on the network, imaging SOE and MK applications and ensuring that staff that leave the firm are exited off the IT systems.
ABOUT YOU
- Qualification in IT or vendor certification is desirable but not required.
- Working technical knowledge of network and PC operating systems.
- General application support experience.
- Working technical knowledge of current network hardware, protocols, and standards.
- Hands-on hardware troubleshooting experience.
- Good understanding of the organization's goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- General knowledge of Applications including MS Office365, Zendesk helpdesk software, Document Management Systems, PDFDocs, MS Teams video conference/collaboration tools
- Good understanding around configuration, using and supporting all types of mobile devices
- Previous Help Desk experience in a medium size corporate business environment is desirable but not required.
The successful applicant will be required to undertake and satisfy a National Police Records Check.
THE EXTRAS
There are many benefits that we offer to support our flexible, innovative and positive work environment. There are purchase leave options as well as recognition initiatives. We also offer a range of social, wellness, sporting and community-based activities. We are proud to offer genuine flexibility through our Flex+ program.
If all of the above sounds like you, we would love to hear from you. Click "Apply on employer site".
Hiring criteria
- No experience required
- Australian Citizen +more
- IT & Computer Science +more
- Bachelor or higher
Reviews
Your role and responsibilities as a graduate vary so much rotation to rotation. Currently, I spend a lot of time reviewing contracts and preparing for litigation generally.
I receive some research tasks and drafting tasks but would like a heavier workload and more responsibility
I have been doing a lot of unbillable work which has been great for my development in other key areas; i.e,, drafting articles for the MK website, cold call emails to prospective clients but I wish I had the opportunity to have more billable work. Perhaps this is because the team doesn't have enough at the moment.
About the employer
Macpherson Kelley
4.3
100 - 500 employees
Law
Macpherson Kelley is a hands-on commercial law firm, known for our business mindset, client service, innovation and investment in great relationships.
Pros and cons of working at Macpherson Kelley
Pros
The people. Everyone is friendly, welcoming and seems to genuinely want to help out one another. Makes working here enjoyable.
Exposure to multiple practice areas as a graduate & the flexibility to work from home is amasing.
There is a friendly and welcoming culture. Senior people take a genuine interest in graduate development.
Benefits include a culture that values diversity and inclusivity. As a junior having the ability to work directly with senior lawyers offers huge learning benefits. Additionally, the size of the firm enables juniors to gain a real sense of responsibility on matters at an early stage.
The social life at MK is great, I feel very supported by both my team and the firm as a whole.
Cons
The pay is slightly lower than some of my other graduate friends, however, I do nowhere near as much overtime as them
Workflow fluctuates a lot - sometimes there are periods where it can be very quiet.
There's a bit of separation between the Melbourne and Dandenong offices, it would be nice if there was more overlap.
Different teams have different cultures.
Long commute.