Human-centred design (HCD) - Digital Graduate Program (Mar 2025)

About you

We need graduates with a willingness to learn and a good attitude. Our graduates contribute greatly to the Queensland Government, we really don't know what we would do without you! Our graduates contribute to projects, programs, initiatives and ongoing business that keeps Queensland communities safe, healthy, happy and prospering.

We welcome candidates from all disciplines with a Bachelor's, Graduate Certificate or master in one of the following areas degrees in:

• Information technology, cloud computing, cyber security, computer science, data analytics, robotics, telecommunications, information management, mathematics
• Business, marketing, procurement
• Project management, law, creative industries
• Web and multimedia design, user experience design.

Remuneration and career growth

As a Digital graduate, you will receive the benefits of working for the Queensland Government which include:

• a starting salary of $68,414 per annum
• up to 12.75% employer superannuation contribution
• 17.5% annual leave loading
• flexible work arrangements
• generous leave entitlements
• salary packaging options
• a diverse and inclusive workplace
• programs that support a healthy work environment
• a structured two-year leadership development program
• opportunities for mentoring, networking and career progression.

Career progression

Our grads travel up the ladder so fast we have to stand back for fear of being run over! 87% of our grads completing our program stay on to be employed by the Queensland Government post-program.

Our grads on average leap up to $22k or more within the 2-year program or after completing the 2-year program.

“Thanks so much for this program – it opened up a door I didn’t expect or know existed and started a career I’m very happy with." 

Kurtis - 2022 Health graduate, secured an A05 Project Officer role within 12 months on the program.

What you’ll be doing

Human-centred design (HCD) is an approach to problem-solving that places the needs of people at the centre of the process. For government, these people are all of us, the people of Queensland. HCD involves people in all stages of the process—from gathering insights, to exploring many ideas through testing and refining possible solutions, to the evaluation of the effectiveness of the outcome. The HCD graduate will support agencies to integrate and uplift HCD project planning, training activities and implementation of HCD solutions.

Responsibilities

Responsibilities in a HCD role may include:

• assisting team members in the creation and delivery of high-quality standards for a whole-of-government HCD approach
• assisting with research into HCD best practice to inform the design of HCD tools, guides and training offerings
• completing research to assist in the creation of Queensland Government specific HCD case studies to build HCD awareness and capability
• participating in service design workshops for user experiences for responsive web, apps or other digital interfaces
• translating ideas and concepts into user flows, mock-up prototypes, style guides
• organising events to support a capability uplift in HCD for staff across the Queensland Public Sector
• assisting with the coordination of HCD training courses including planning, enrolments, promotion, setting up, surveying participants collating and reporting data
• supporting HCD projects including planning, stakeholder engagement sessions and idea development
• contributing to and representing the team with a positive and professional working culture across government and within industry networks
• communicating with key stakeholders regarding HCD initiatives, to reach mutually successful outcomes
• creating content for social media and news channels.

Ideal candidates

Ideal candidates for a HCD role will have:

• a high level of interpersonal and liaison skills
• have empathy and the ability to be innovative and deliver ideas
• strong organisational skills and problem-solving skills
• ability to analyse and collate information
• effective communication and time management skills
• strong project management skills an ability to produce detailed and accurate work including high level writing skills.

Technical skills and qualifications

Understanding of:

• HCD methodologies and modern research techniques
• government writing styles
• agile working approach
• research forums and information sharing.

Your degree may be in design thinking, UX, information management, user-centred design, law, business and Information technology..

Eligible and who can apply?

The Queensland Government is a proud employer of a diverse range of people. We need people from all walks of life to create a vibrant, diverse workplace and ultimately make our work shine. 

We encourage women, people with disability, Aboriginal and Torres Strait Islander peoples, the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and mature-age Queenslanders to apply. 

It’s not just technical IT, we’re looking for graduates in all aspects of IT development, customer service, design, and delivery of services to Queenslanders.

The program is pleased to announce that applications will open to include international students living in Australia who have unrestricted working rights under the Commonwealth Law. 

To be eligible for our program, you need to have graduated mid-2024 or by December 2024, or your qualifications are no older than three (3) years old and we are seeking your specific qualifications, we want you! 

Eligibility for international student or graduate eligible to work without restriction in Australia until at least March 2027

• you will need to have completed your qualifications between January 2021 and June 2024
• provide evidence of visa entitlements that reflect full working rights in Australia - this includes bridging visa for full working rights visa and completion of your degree no later than June 2024.
• More information regarding eligibility is on our website - https://www.qld.gov.au/jobs/career/digital-careers/digital-jobs/digital-graduate-program/how-to-apply

If you have overseas qualifications, you will need to seek to have them recognised in Australia prior to applying. 
Check internationaleducation.gov.au/services-and-resources/pages/qualifications-recognition.aspx to view the process.

You need to have completed a bachelor's degree in IT or a related field within the last 3 years or will finish by mid to end 2024 to be eligible for the start of the program in March 2025 or sooner if requested by agency.

Interstate applicants should be made aware that positions offered are within Queensland Government, therefore relocation to Brisbane is mandatory. Interstate applicants are encouraged to apply, however, it is up to the successful graduate to arrange relocation and cover any moving costs involved. It is not the responsibility of the program, nor the home agency for graduate relocation. 

You must be available to start work by March 2025 or sooner if requested by the agency.