Operations Support Intern (Start ASAP)

We are Signify, the new company name of Philips Lighting.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

Currently we have an opportunity for an Operations Support Intern to join our Order Management team. As part of Signify Pacific, this role will be dedicated to Australia, and will join a team of talented and highly motivated professionals who work closely together to add value to the Signify businesses. 

In this role you will contribute to a high level of customer's satisfaction and excellent operational service. At the same time, you will work closely with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.

What you’ll do…

• Checking availability of orders and preparing delivery proposals; where needed, selecting proposed alternatives, updating order statuses.
• Screening complex orders (specials) regarding technical content and commercial correctness.
• Monitoring the digital sales order creation process.
• Responding to customer questions and complaints regarding products and services provided through various channels to market.
• Lead a dedicated efficiency project to enhance the customer experience, exploring cutting edge technologies in customer experience.

What you’ll need…

• An open mind and a willingness to learn.
• Passion for our customers and solution-orientated approach.
• Analytical, with strong problem-solving skills
• Excellent communication skills, both verbal and written.
• Enthusiastic, self-motivated, and a team player.

What you’ll get in return…

We offer bountiful opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We’re operating in 74 countries with 32,000 people worldwide.