Customer and Community Officer (Start ASAP)

About Transdev Australasia

Transdev Australasia is a leading public transport company. Their local teams of over 5,700 employees operate the train, bus, coach, ferry and light rail services across Australia and New Zealand. With their partners in local government, public authorities and private companies, they deliver over 145 million passenger journeys every year on over 2,050 vehicles and vessels.

Your role

Transdev Queensland is currently looking for a permanent, full-time Customer and Community Relations Officer to join their Customer and Communications team at their depot in Capalaba, on the Redlands Coast. They are entering an exciting era of a zero-emissions fleet with the recent arrival of new electric buses and public transport and mobility being at the forefront of the planning for the Brisbane 2032 Olympics

Responsibilities:

• Playing a key role in the daily internal communications supporting the Communications and Stakeholder Engagement Manager in developing material including writing, photography and design. 
• Being responsible for investigating and responding to customer feedback utilising various software programs including updating our internal data systems and sharing trends in feedback with Communications and Stakeholder Engagement Manager. 
• Assisting local schools with bus passes and managing lost property for customers.
• Liaising with TransLink, key stakeholders and members of the public. 
• Providing support to organise internal and external events with the Communications and Stakeholder Engagement Manager.
• Ad hoc administration support.

Training & development

Transdev Australasia is committed to expanding the horizons of its people by offering diverse career opportunities to make your mark and reach your maximum potential. Their Graduate program offers a unique, 18 months accelerated career start and development path. You will be paired with a senior leader in their business as they guide you through the start of your career. All of this plus added mentoring, performance planning and feedback. Read more.

Benefits

Here are some of the benefits the company offers to their employees:

1. Health Insurance
2. Financial & Retirement
3. Vacation Time Off
4. Read more.

Career progression

Transdev Australasia believes in giving its people the best opportunities to develop their skills and grow their careers. That’s why all their businesses have a core set of personalised training modules tailored to operational teams. Their Journey Maker Training Academy was launched in 2017 as a key business focus to improve safety, flexibility and well-being in the workplace. We train team members across a wide range of disciplines to provide optimal service to the communities they serve. Read more.

Watch this video to meet some of their Journey Makers across Australia and New Zealand and hear why they find a career in public transport with Transdev Australasia personally rewarding.

Work life balance

Their flexible working program was launched at their head office and the Sydney Light Rail business. With the approval of their line managers, employees can try different ways of working – either remotely or non-standard hours. Their objective is to empower employees to better balance their work and personal commitments and increase their well-being and happiness at work. Read more.

Culture & vibe

At Transdev Australasia, they are aiming to build a culture that is accepting of their colleagues’ sexual orientation and supportive of LGBTIQ+ employees across each one of their businesses. They recognise that the LGBTIQ+ community faces many challenges and as a provider of public transport in Australia and New Zealand, they are committed to ensuring safe and respectful journeys for their staff and passengers alike. Read more.

About you

Requirements: 

• Tertiary qualification 
• A good understanding of customer service 
• Experience working in a team environment 
• Proactive, curious and an appetite to learn new software programs
• Sound judgement and problem-solving skills with an eye for continuous improvement 
• Well-developed written and verbal communication skills
• Hold a valid driver’s licence
• Efficient in project management, planning and organisational skills 
• Strong focus on delivering outcomes 

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page, this leads to the careers page of Transdev Australasia, in the search bar, type in "Customer and Community Officer" and click on the job post and submit your application directly with Transdev Australasia.