Operations Command Centre Engineer Graduate (Rolling Intake)

Your role

The Operations Command Centre Engineer team is accountable for the operation, and maintenance of Vocus Networks and Network facilities. It also is accountable for all wholesale and retail service provider customer interactions from a service support perspective and is the owner of the customer experience on Vocus technologies.

The T2 Engineer Graduate will be accountable to ensure the effective delivery of operational tasks including monitor, log & diagnose, enrichment, manage and resolve/close of all tickets (including change) during the shift period; in addition, they will be responsible for meeting all KPI/OLA and service level requirements.

As a hands-on, sleeves-up Graduate OCC Engineer at Vocus, you’ll genuinely love getting the job done for your customers and teammates. You’ll be the difference between Vocus and its competitors. 

This is a full-time, permanent position based fully on-site within the Operations Command Centre located in the Melbourne CBD. Please note, this position works across a 24/7, 365 days rotating shift work roster.

Here’s a typical day in your life:

• Resolution of technical issues in a Tier 2 environment adhering to Vocus policy and procedure
• Work diligently on proactive and reactive tasks and routines to ensure the smooth running of the team operations
• Step up and take imitative during outages and provide support to the management of the team
• Champion a team culture of inclusion, trust and open communication and encourage disruptive thinking that ties to the team’s strategic vision
• Work cooperatively with the field teams ensuring customer needs are met

About you

Vocus is looking for a passionate team player who aligns with their values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join them!

Qualifications

• Knowledge of a telecoms operational environment with a general understanding of I.T, broadband internet
• Recently completed a Computer Networking Engineer degree
• Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
• Ability to prioritize workload in a complex networking environment
• Proven ability to effectively manage fluctuating workloads and optimize available resources to meet changing priorities and deadlines, putting the customer at the heart of every decision.
• Dynamically responds to both strategic and tactical operational management requirements.

Benefits

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work.

You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. They also offer a fifth week of annual leave when you hit five years of service! 
• Health and wellness offerings, including access to their wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Training & development

Vocus offers comprehensive career development plans and study assistance programs. Participants will learn from industry leaders, thrive in a supportive and flexible team environment, and have continuous training and development opportunities for personal and professional growth. Vocus fosters a collaborative and inclusive culture, enabling individuals to lead and inspire teams while working on impactful projects that shape the future of telecommunications.

To know more about what it's like to work at Vocus, watch this video here.

Sources

The following sources were used in researching this page:

• vocus.com.au/careers
• vocus.com.au/careers/why-work-for-us