What it does: Medical & health
Mission: Medibank's purpose is Better Health for Better Lives
Size and presence: Around 3300 globally
Best known for: Medibank Private Limited, better known as simply Medibank, is one of the largest Australian private health insurance providers, covering 3.7 million people
The good bits: Work/life balance and flexible working
The not so good bits: A few complaints about high-stress levels due to time-bound responsibilities, and long work hours.
Medibank began business as an Australian Government-owned private health insurer, established by the Whitlam Government in 1975 through the Health Insurance Commission. Medibank was set up to provide competition to private "for-profit" health funds. It was designed to put pressure on other health funds to keep premiums at a reasonable level.
In 2006, the Howard Coalition Government announced that Medibank would be sold in a public float if it won the 2007 election, however they were defeated by the Australian Labor Party under Kevin Rudd which had already pledged that Medibank would remain in government ownership. After 2009, although continuing in government ownership, Medibank operated as a government business enterprise, operating as a fully commercialised business paying tax and dividends under the same regulatory regime as do other registered private health funds. Before the 2010 election, Liberal leader Tony Abbott made the same pledge to privatise Medibank if it won government, but the party was again defeated by Labor. Privatisation was again Liberal party policy at the 2013 election, which the Coalition won.
In March 2010 Medibank withdrew benefits for restricted services on its basic First Choice Savers hospital policy. As of June 2010, benefits for procedures such as heart operations and assisted reproductive services will be available only to customers on more comprehensive policies costing as much as 50% more. Medibank stated that the changes were intended to improve customer understanding of their products. They further stated the impact on customers will be small, due to the low rate of use of the restricted services.
In late March 2016, after 14 years as CEO, George Savvides retired earlier than expected. Former NAB chief financial officer Craig Drummond was offered the role and commenced in July 2016. Following Craig Drummond’s retirement, David Koczkar was appointed CEO in May 2021.
We make a central promise to our employees to provide a healthy future at Medibank that will impact health and wellbeing; development and growth; and innovative and creative thinking. By delivering on our promise, we can all have a bigger impact.
We recognise that we have a unique mix of commercial, clinical and customer-facing employees from a diverse range of backgrounds. Each employee represents different life experiences, skills, abilities, gender, age, ethnicity, religious and cultural background, family status and sexual orientation. We are all different, and we know these differences create organisational benefits.
It is our belief that all employees have the right to work in an environment that embraces an inclusive culture that is flexible and reflective of individual work preferences and work needs, and we work hard to ensure we deliver this.
Medibank is dedicated to supporting employees as they transition back to the workplace. We understand employee needs may have changed, and we’re here to make the transition as smooth as possible.
We review your applications for suitability against the position’s criteria. If your skills and experience match what we’re looking for, we will contact you by phone or email.
Shortlisted Candidates will be invited to an interview. This could be at an assessment centre, a behavioural telephone interview or one or more face-to-face interviews. You may be asked to bring along proof of identity, credentials and eligibility to work in Australia. Click here for our Interview Preparation Guide.
Depending on the role, you may be required to complete skills assessments such as IT evaluations, call centre simulations or psychometric assessments, which may include verbal, numerical and abstract reasoning, cognitive ability, role plays, sales preference and personality tests.
Professional employment reference checks will be conducted with two current referees that you have reported to in recent roles. You may also be asked to complete a background or criminal history check consent form, and upload identification documents.
Congratulations! You’ve been offered the job. At this stage, we may conduct a criminal history check. This is to protect our business, our people and our customers. An offer of employment may be withdrawn if results are not to Medibank’s satisfaction.
An acceptance of a verbal offer, we will send you a contract or employment agreement letter, along with other commencement paperwork for you to complete. You’re then ready to start work with us.
Induction commences. During the first few weeks, there will be a lot to learn. The Medibank induction and training program will help you to build a strong relationship with your new manager, learn the role requirements, connect with the right people, understand your place in the team and within the business, and to acquire essential knowledge.
During the recruitment process, you can track your progress using the candidate applicant portal. We will keep you informed of next steps and if or when you are unsuccessful in your application.
Don’t worry if you didn’t get the job you applied for. We will keep your details in our database so you can be considered for other vacancies in the future, and you are welcome to apply for other roles you think you’re suited to.
At Medibank, every moment is full of possibility. There are open doors and open minds, and we want you to explore your career, grow with us and reach your full potential.
A career at Medibank doesn’t stop at the initial stage of being welcomed into the business, there are opportunities for ongoing growth, and access to development programs, tools and resources. When choosing your career pathway, you can expect to be provided with the utmost support, and be encouraged by your colleagues and leaders. The key to your success lies in your determination to make the right move, being open to new possibilities and just going for it.
Medibank plays an active role in opening doors and helping you to discover new opportunities. Explore them. Be curious. Trust possibility, and trust yourself. There’s a better future for you at Medibank. Find out what that could be and let’s make it happen.
The average Medibank salary ranges from approximately $54388 per year for Customer Consultant to $104379 per year for Manager.
Explore the various types of paid and unpaid leave available to employees.
Whether this is your first time (or fifth time) preparing for your new arrival, we’re here every step of the way.
Employees are eligible to subsidised private health insurance with either Medibank or ahm.
Explore a range of rewards and benefits available for employees to enjoy.
Our approach to sustainability supports our Better Health for Better Lives purpose. We focus on sustainability issues that are most relevant to our customers, community and business.
We support a range of programs and activities to encourage a healthier body, mind and spirit.
We recognise the link between the environment and health and wellbeing.
Our culture of giving contributes to the health and wellbeing of our people and the community.
Customer and Portfolio Graduate at Medibank
Bachelor of Business - Marketing Major at The University of Queensland (UQ)