Rheinmetall
2022 Graduate IT Helpdesk Administrator (Start ASAP)
Brisbane, Ipswich
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60,000 - 65,000 / Year
- Attractive salary + 9 day fortnight + benefits & free parking
- 1 vacancy
- Apply by 11 Sep 2022
- Start date ASAP
Your next opportunity
The Graduate IT Helpdesk Administrator will work alongside the IT Helpdesk team and assist n being the first line of support for the Rheinmetall Defence Australia employees.
The Graduate IT Helpdesk Administrator will be fully trained and mentored by the team to deal with tickets through the Service Now (SNOW) system as they are logged, either resolving the issue immediately or escalating the issue to Level 2 or Level 3 support agents or to external resolver groups.
As the Graduate IT Helpdesk Administrator you can anticipate some of your day-to-day tasks to include:
- Monitor Service Desk ticket queries to ensure service levels are maintained;
- Assist with resolving end user issues or escalate as required;
- Assis the team to image and deploy laptops, PCs and peripherals;
- Log calls into Service Now received via phone, email and in person;
- When needed, provide regular communication across the organisation;
- Build relationships with RDA employees to better support with any service desk incidents; and
- Support business-as-usual tasks, specific project activities, and technology deployments.
About your new team
The RDA Helpdesk team are currently a team of 5, based at our MILVEHCOE facility in Redbank. The greater IT team of approx. 20 consists of System Administrators, Project Managers and our SAP team as well. Although the Helpdesk team is based in QLD, they support RDA employees nationally as well as in New Zealand.
Find Your Why at Rheinmetall
Our values of Safety, Partnership, Openness, Respect and Trust (SPORT) supports our team members to create a workplace environment where our employees value each other, live up to their promises, communicate openly and work safely every day.
The experience and skillset best suited to this role includes:
- A relevant technical degree;
- Excellent MS Office experience;
- A customer service focus with strong attention to detail;
- Extremely organized with strong time-management skills;
- The ability to travel locally if needed; and
- Must hold or be eligible to obtain an Australian Government Security Clearance (must hold Australian Citizenship).
What we offer you
- Work as part of a team with real purpose in what we do
- Attractive remuneration packages with salary sacrificing and novated leases
- Long weekends every second week with a 9 day working fortnight
- Flexible working practices
- Generous internal incentive and referral program
- Genuine career development and progression opportunities
- Extensive Employee Assistance Program to support overall health and wellbeing
- We are proud to be recognised as an employer of choice for women by WORK180
Our inclusive culture
Rheinmetall fosters a culture of equality, fairness, diversity and inclusion for all our employees and provides a safe and secure work environment where everyone can feel comfortable and supported to bring their unique self to work every day.
To learn more about life at Rheinmetall, please visit our employer overview page.
Next steps
Apply now!
Preferred candidates will be required to complete background checks including pre-employment verifications and national police checks.
Applications close: 11 September 2022
Hiring criteria
- No experience required
- Australian Citizen
- IT & Computer Science +more
Reviews
As I was lucky enough to place on the concept design team with only a lead engineer and a senior engineer, the two of them gave me significant responsibilities and I was lucky enough to get one-on-one tutelage from them. However, other graduates have not been so lucky.
As a design engineering graduate, I have had two key projects. One of which Rheinmetall held design responsibility. This project involved day-to-day activities such as design brainstorming, 3D modelling (CAD), project meetings, researching current technologies to fit your applications, etc. On the other project, we were not the design responsible body (meaning we were contracting the design work to an external body). However, we have the responsibility to provide our customer with quality that lives up to our standards. In this project, my day-to-day responsibilities include supplier meetings, customer meetings, completing and managing FMEA's (noted issues list), completing action items that come out of the FMEA and occasional site visits.
Workload isn't overwhelming but it doesn't feel like I'm doing nothing either. There are lots of small milestones, to make me feel like I've accomplished something.
About the employer
Rheinmetall
4.4
> 100,000 employees
Defence & Aerospace
Rheinmetall Defence Australia Pty Ltd is a subsidiary of Rheinmetall, a mobility and security technology group headquartered in Düsseldorf, Germany.
Pros and cons of working at Rheinmetall
Pros
Great team and great work. I have a lot of support from my team and everyone is more than happy to help. The work is fulfilling, enjoyable and always exciting.
Working in the Engineering Department everyone is super knowledgeable and experienced. Everyone is more than happy to share their knowledge and experience with me, helping me to become a better engineer.
Great atmosphere. Manageable workload. Flexible hours.
I am working on exciting projects and I feel I am having an impact on the work I am doing.
The senior engineers I work with are always willing to teach and give advice. I have been lucky enough to work on very interesting subsystems.
Cons
Lack of official registered training.
Although everyone is willing to share knowledge and experience, as a Graduate there is no formal programs or development goals for me to chase in order to help grow my capability.
Requires a 4-month wait for NV-1 security clearance to get into the meat and potatoes of my role.
The lack of official registered training and engineering tools - advanced FEA software, calculation tools such as Python/Matlab.