Graduate Sales Operations (Jan 2024)

We are currently in the process of driving a best-in-class sales management architecture within the region in Asia Pacific and sales operations will play a key role in the fruition of our client/sales management objectives.

The objective of the Sales Operations function is to support the business to increase revenue and to improve the overall effectiveness of our sales and client management efforts. In this role, you will get oversight across all WTW products and services and work primarily with our sales and servicing teams to strategies and deliver a bespoke offering to our clients. 

This is a Graduate Sales Operations role to commence in January 2024. We are looking for candidates with strong project management, communication, and analytical skills as you will be working with multiple lines of business across the country.

This role can be based in either Sydney, Melbourne or Brisbane and will have a matrix reporting structure to the Asia Pacific Sales Operation Leader and the Australasian CRB Sales Leader.

The Role

In this Graduate Sales Operations - Australia role, you will work with client-facing colleagues, dedicated Sales Leaders Subject Matter Experts, and other Sales Operations colleagues across the region to provide business development support. 

Specific responsibilities include:

• Provide CRM support to colleagues within the region and become the platform superuser
• Monitor CRM and work with colleagues to maintain data integrity
• Provide pipeline reporting support
• Work with the business and the data team to ensure data
• Triage ad hoc data requests from business and work with data team to deliver
• Administer the annual client satisfaction programme (NPS)
• Support the LOB Leaders to ensure the client account planning process continues and provide data and materials to support those sessions
• Monitor the development of account plans for large clients and track progress against agreed actions
• Prioritising our key clients and ensuring we bring them the best of ‘One WTW’ when they need it

The Requirements

We are looking for an individual who enjoys working with colleagues at all levels and with multiple systems and interpreting data.  We need an individual who can work independently as well as part of a regional Sales operations team whilst also working amongst the client-facing teams on a daily basis.      

• Knowledge of or interest in Insurance or professional services industry
• Time management – the ability to prioritise work and manage time effectively
• Attention to detail – the ability to achieve thoroughness and accuracy when accomplishing a task
• Problem-Solving – identifying, structuring and finding possible solutions to problems as they arise
• Adaptability – quickly adapt to different challenges
• Proactivity – identifying opportunities and acting on them; showing initiative, taking action, and persevering until they bring about meaningful change.

A knowledge of CRM and its use across the business is preferred, however, training and development can be provided to ensure the sales operation colleague becomes the CRM “superuser” for the region.

Recruitment Process

• HireVue Video interview - 11th Dec to 13th Dec (Check your email for notification)
• Face to Face interview - 14th Dec to 20th Dec

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. 

Why Join WTW

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance (Australia only)
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. 

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.